Training Officer

Conduct training needs analysis in collaboration with business stakeholders.

Develop training modules on banking operations, financial products, KYC / AML, and customer service.

Deliver classroom, virtual, and on-the-job training sessions.

Evaluate training effectiveness through assessments and feedback.

Maintain training records and generate performance reports.

Continuously update content based on regulatory changes and business needs.

Improved process accuracy and compliance scores.

Enhanced employee confidence and customer satisfaction.

Reduced onboarding time for new hires.

Increased productivity and reduced rework.

Equip new hires and existing employees with in-depth knowledge of BFSI processes.

Ensure compliance with industry regulations and internal policies.

Improve customer handling skills and operational efficiency.

Reduce process errors and enhance quality metrics.

Support digital transformation through upskilling in fintech tools and platforms.