Network Management Associate & Specialist Care (Customer Support - Voice Process)

Job Description

Position Overview

You will be managing relationships with new, existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care and Network Management Team members across the globe.

Responsibilities

In this role you will act as a mediator between Third Bridge and external experts through :

Managing specialist relationships to effectively provide their services to clients

Resolving and addressing customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution

Ensure data is up to date and accurate

Ensure positive experience for our internal / external stakeholders

Answer and respond to queries through various forms of communication (, phone and email)

Listen and respond to internal / external stakeholder needs, feedback and concerns

Ensure smooth handover between internal departments and teams where needed

Work in a collaborative environment to meet and exceed assigned goals

Qualifications

Skills

A successful candidate will have :

1+ years relevant administrative and / or customer service experience

Excellent interpersonal, written and verbal (over the phone) communication skills

Ability to handle stringent deadlines / multi-tasking

Ability to cultivate and manage strong relationships with senior executives

Adept at conflict management and resolution

Flexibility in time management, particularly when working across international time zones and working hours

Motivated self-starter, organized, detailed-oriented and ability to work independently