Operations Program Manager

Job Title : Operations Program Manager

Location : Remote

EC-Council is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

www.eccouncil.org

Position Overview

The Operations Program Manager is responsible for leading, coordinating, and optimizing cross-functional operational initiatives to ensure efficiency, scalability, and alignment with company goals. This role requires a strategic thinker with strong organizational skills who can manage multiple programs simultaneously, track performance metrics, and maximizing project impact across the organization

Key Responsibilities :

Project Management & Delivery

Lead and manage end-to-end business projects across departments including operations, marketing, customer experience, education, and partnerships.

Create and manage detailed project plans, timelines, and budgets—ensuring zero cost or time overruns.

Track and report on progress against key business objectives and project milestones.

Anticipate risks and implement mitigation strategies to maintain momentum and quality.

Cross-Functional Coordination

Serve as the central point of communication between internal stakeholders, ensuring clear alignment on goals, roles, and deliverables.

Manage meetings, documentation, and follow-ups to maintain accountability and transparency.

Customer Success & Product Enablement

Coordinate operational readiness for new product or service launches.

Oversee initiatives to enhance customer onboarding, support workflows, satisfaction, and retention.

Work with marketing and product teams to ensure consistent messaging, timing, and impact.

Qualifications :

8-10 years of experience managing non-technical, business-focused projects, preferably in operations, customer success or go-to-market functions.

Proven track record of delivering projects on time and within budget, with alignment to business goals.

Strong skills in stakeholder management, problem-solving, and cross-team coordination.

Proficient in project management tools (e.g., Monday.com).

Bachelor’s degree in Business Administration, Operations, Management, or related field.

Excellent communication and presentation skills in English (written and spoken).

PMP, PRINCE2, or equivalent certification is a plus.

Experience in global education, certification, or training organizations.

Familiarity with customer success platforms and CRM tools

Prior experience working in fast-paced, multicultural, or remote-first environments.

Additional Information :

We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work.

EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr@eccouncil.org and let us know how we may assist you.

To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country.

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