L1 Support Linux Administrator

Key Responsibilities :

• Provide L1 support for Linux servers and escalate complex issues to L2 / L3 teams.
• Monitor system health, performance, and availability using monitoring tools.
• Handle basic Linux administrative tasks such as user management, disk checks, and file permissions.
• Log incidents and service requests accurately and resolve them within defined SLAs.
• Perform routine maintenance and scheduled tasks as per guidelines.
• Coordinate with internal teams for patching, backups, and updates.
• Maintain proper documentation of support activities and configurations.
• Support ticketing systems like ServiceNow, Jira, or Remedy .

Required Skills :

Preferred Qualifications :

Skills Required

Servicenow, Jira, Documentation, Networking Concepts