Manager Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The GCS team enables businesses globally to pay for and finance what they need to grow their businesses through a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

The objective of the GCS Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

GCS is looking for a Manager of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Manager, GCS Issues, Events & Remediation will :

• Support remediation of issues by influencing BU, who own and execute issue / Operational Risk Event (ORE) remediation
• Facilitate investigation and conduct root cause analysis to address repeated issue types
• Perform quality assurance on documentation of issue / ORE type, urgency, severity / impact (e.g., impact analysis), and investigate as necessary to understand and address the root causes
• Triage the areas of remediation process, including tracking progress, validating resolution efficacy, communicating status updates to stakeholders to embed accountability along the process, collaborating with other Operational Risk Management (ORM) teams as necessary
• Review quality assurance of documentation and maintenance of records of issues / OREs and remediations to ensure transparency and accountability in the issue management process
• Analyze trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
• Support the End-to-End (E2E) BU issue resolution process, embedding accountability and ensuring lessons learned are integrated into future ORM practices
• Perform sample testing of issues to ensure resolution is complete and effective
• Opine on specific control enhancements related to issues
• Engage with key stakeholders, including business unit partners and compliance colleagues, to facilitate effective issue management and resolution
• Review and advise on detailed reports on issue status, trends, and outcomes to senior management and governance committees
• Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications :

Preferred Qualifications :

ORMCM

Compliance Language :

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.