Credit Control Manager

Job Purpose :

To lead and manage the Credit evaluation and control function , ensuring timely collection of receivables, minimizing credit risk, and maintaining healthy cash flow while supporting business growth and customer relationships

Key Responsibilities :

1. Team management & Governance

Lead and manage a team of experienced credit controllers across head office and regional offices

Define and implement credit control procedures (Credit limits, policies) and strategies to manage the divisional credit exposure

Establish governance mechanisms and define KPIs for performance monitoring of the credit evaluation and control function

2. Cash Flow & Financial Coordination

Liaise with the finance function to ensure healthy cash flow for the division, while driving :

ROCE and working capital optimization

Receivables forecasting accuracy

Reduction in DSO (Days Sales Outstanding)

3. Reporting & Analytics

Define and maintain dashboards and reports for leadership, RSMs, and ZSMs to enable data-driven decision-making

Publish relevant reports and factsheets as per leadership requirements, including : Collection performance summaries, Aging analysis , Exception reports

4. Operational Oversight

Coach and support the credit evaluation and control team in managing day-to-day activities using the Accounts Receivable solution

Expedite collection of doubtful debts through a defined escalation workflow and timely exception handling