National - Key Account Manager [Ecommerce]

About iD Fresh Food iD was founded in 2005, to ensure that people around the world gets access to fresh, nutritious & delicious Indian food. With an unwavering vision to preserve traditional, home-made cuisine & a focus on making the process of cooking fun & effortless, iD today serves homes across India, Middle East, US and UK and soon to make entry into high-potential markets such as North America, Europe, Africa, Central & East Asia.

At iD, we’re not just about food—we’re about nourishing lives and fostering a culture where every individual thrives. Guided by our DNA, “Pure Food. Proud Lives,” we believe in offering an environment where employees are empowered to solve novel challenges every day, and every voice and opinion is valued. We are committed to building meaningful careers and place the highest priority on the well-being of our team.

Role Overview

Role Name : Key Account Manager-Ecommerce

Reporting to : Head - Ecommerce

Key Responsibilities

This is a National KAM profile and is expected to work on differentiated strategy for the growth and profitability of the assigned accounts in line with the 4Ps of marketing (Product, Price, Place, Promotion)

Drive JBP, TOT, account management, ROI driven marketing, promotions and sales growth.

Lead and drive growth of E-commerce with a special focus on Quick Ecommerce like – Swiggy, Zepto, Blinkit etc.

Deliver market share growth ahead of national share for key categories.

Build, develop and align organizational capabilities to drive growth.

Work closely with cross-functional teams (Finance, Supply Chain, Media, Marketing) to pilot, measure and scale up e-commerce initiatives.

Lead monthly supply chain meetings which includes review of supply chain performance indicators (example : stock fulfilment and availability, delivery timeliness), stock inventory management (example : joint forecasting activities) and review of slow-moving items.

Periodic reviews of best practices and learnings within the team and in the region.

Conduct regular business review with key accounts, and analysis covering promotional ROI, sales growth, T2T engagement.

Onboard new E-commerce accounts and closure of ToT post evaluation of business potential and operational alignment.

Ensuring the availability of the entire product range across all regions.

Heading new product launches on E-commerce.

Annual closure of JBP with all key accounts with quarterly review on growth and required changes to be implemented.

Lead and develop shopper-centric plans from Brand and Category Marketing Plans.

Participation in events to ensure maximum visibility.

Develop insights on competition, industry trends, products.

Key Requirements

Looking for 5-7 years of work experience in E-commerce preferably from the same industry (FMCG / Food).

Experience of working on the brand side will be preferred than E-com partner-side.

Interested?

If this role sounds like you, then apply with us! You have plenty of room for growth at iD.