Sr. Executive - Order distribution

Responsibilities (KRAs / deliverables / job expectations)

• Order Management
• Reviewing business orders and generating Sales Orders in the ERP while ensuring Products / Parts, Pricing and Delivery Terms as per agreed terms.
• Ensuring orders visibility by timely sharing of order confirmations to Customers / Opco Sales Team.
• Releasing delivery Orders / dispatch Plan to the Warehouse team to enable picking & packing activity and ensuring products are shipped within defined time frame.
• Post delivery coordination with customer / sales team.
• Operations
• Driving dispatch operations from warehouse.
• Preparing dispatch plan, inventory allocation as per FIFO.
• Ensuring standard quality packing practice.
• Coordination with logistics service provider to ensure shipment is dispatched as per plan.
• Shipment tracking and monitoring as per standard TAT norms.
• Coordinating and facilitating reverse logistics.
• Ensuring adequate quantity of packing materials at warehouse.
• Customer Coordination
• Providing visibility to customers regarding inventory availability and shipments.
• Coordination for advance payments and credit limits.
• Providing solutions to customer grievances.
• Master Data Management-
• Creation of BOM and related Master.
• Managing the master data & records.
• Stakeholder Management / Coordination
• Engage with the finance team for invoice and related documents for the shipments.
• Communicating & updating the sales teams / customers on operational and mandate arrangements to ensure smooth logistics flow.
• Effectively monitor and measure the risks related to KPI’s like TAT, OTD, Quality.
• Monthly connect with warehouse operations team to review & monitor the gaps and good practices.
• Quarterly connect with domestic logistics provider to review the performance.
• Reporting & MIS
• Maintain regular MIS data – DSR, Sales order reports, Sales revenue reports, Shipment Tracker and monthly operational MIS.
• Monitor the effectiveness of warehouse and service provider through monthly MRM reports and score evaluation.
• Effective cost management on operations like freight : Air / Road, and warehousing.

Critical Success factors (critical / high impact aspects of role)

Academic qualification

Experience (exposure)

Key attributes (critical functional competencies)

Key attributes (fundamental behavioral skills and attitudes)