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Sr. Executive - Order distribution

Sr. Executive - Order distribution

Halma plcBengaluru, Karnataka, India
26 days ago
Job description

Responsibilities (KRAs / deliverables / job expectations)

  • Order Management
  • Reviewing business orders and generating Sales Orders in the ERP while ensuring Products / Parts, Pricing and Delivery Terms as per agreed terms.
  • Ensuring orders visibility by timely sharing of order confirmations to Customers / Opco Sales Team.
  • Releasing delivery Orders / dispatch Plan to the Warehouse team to enable picking & packing activity and ensuring products are shipped within defined time frame.
  • Post delivery coordination with customer / sales team.
  • Operations
  • Driving dispatch operations from warehouse.
  • Preparing dispatch plan, inventory allocation as per FIFO.
  • Ensuring standard quality packing practice.
  • Coordination with logistics service provider to ensure shipment is dispatched as per plan.
  • Shipment tracking and monitoring as per standard TAT norms.
  • Coordinating and facilitating reverse logistics.
  • Ensuring adequate quantity of packing materials at warehouse.
  • Customer Coordination
  • Providing visibility to customers regarding inventory availability and shipments.
  • Coordination for advance payments and credit limits.
  • Providing solutions to customer grievances.
  • Master Data Management-
  • Creation of BOM and related Master.
  • Managing the master data & records.
  • Stakeholder Management / Coordination
  • Engage with the finance team for invoice and related documents for the shipments.
  • Communicating & updating the sales teams / customers on operational and mandate arrangements to ensure smooth logistics flow.
  • Effectively monitor and measure the risks related to KPI’s like TAT, OTD, Quality.
  • Monthly connect with warehouse operations team to review & monitor the gaps and good practices.
  • Quarterly connect with domestic logistics provider to review the performance.
  • Reporting & MIS
  • Maintain regular MIS data – DSR, Sales order reports, Sales revenue reports, Shipment Tracker and monthly operational MIS.
  • Monitor the effectiveness of warehouse and service provider through monthly MRM reports and score evaluation.
  • Effective cost management on operations like freight : Air / Road, and warehousing.

Critical Success factors (critical / high impact aspects of role)

  • Keen customer focus and high value driven working approach.
  • KPI driven operations to ensure effective operation management in terms of warehousing, process and logistics.
  • Coordination between internal & External stakeholders of the supply chain.
  • Effective understanding of Inventory and its saleable behaviour of high mix products.
  • Effective and sound understanding of risk management & regulatory compliances subjected to business applicability.
  • Effective liaising and collaboration with the business partners associates.
  • Drive the SLAs with the logistics partners to ensure they meet the set performance standards.
  • Flexibility & Adaptability towards a very dynamic business environment.

    • Academic qualification

  • Graduate from a reputed institute, preferably B.E. / B. Tech.
  • Postgraduate / Certificate in operations management will be an advantage.

    • Experience (exposure)

  • 7-8 years overall experience in supply chain operations management.
  • At least 6-7 years of experience in managing customers’ orders and sales team.
  • 6-7 years of experience in handling warehouse operations preferably in a multi-product company.
  • Experience in working in MNC.
  • Experience in leading as a unit lead or section lead.
  • ERP experience along with other order mgmt. tools is preferable.

    • Key attributes (critical functional competencies)

  • Warehouse operations management.
  • Order Management & Material Planning.
  • Experienced with ERP system and environment.
  • Domestic outbound Logistics.
  • Understanding of Regulatory norms & compliance subjected to distribution process.
  • Proficiency in MS- Office tools (Intermediate to expert level)
  • Comfortable in adapting dynamic business environment.
  • Experienced in dealing with wide range of product mix.
  • Ability & exposure to analytics tools and platform will be an added advantage.

    • Key attributes (fundamental behavioral skills and attitudes)

  • High integrity & Transparent.
  • Organized.
  • High quality and process oriented.
  • Customer Focussed.
  • Proactive Ownership and Accountable.
  • Agile and Adaptable.
  • Problem Solving & Result Oriented.
  • Responsive & Collaborative.
  • Collaborative & Team Player.
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    Sr Executive • Bengaluru, Karnataka, India