Technical Support Specialist

Ghrs Training is looking for an experienced Technical Support Specialist to join our team, providing essential support in an international voice environment. If you're a graduate with a strong background in service desk operations and ticketing tools, this role is for you!

Key Responsibilities :

• Provide comprehensive technical assistance and troubleshooting to international customers via an international voice process.
• Serve as a key point of contact on the Service Desk , efficiently handling and resolving technical issues.
• Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions.
• Diagnose and resolve a wide range of technical problems related to hardware, software, and network connectivity.
• Escalate complex or unresolved issues to higher-tier support teams when necessary, ensuring timely resolution.
• Deliver excellent customer service by maintaining professionalism, empathy, and clear communication.

About You :

Skills Required

Service Desk, Ticketing Tools, support management , Communication Skills