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RL - Consumers:Area Sales Manager - Personal Loan - DSA
RL - Consumers:Area Sales Manager - Personal Loan - DSAConfidential • India
RL - Consumers : Area Sales Manager - Personal Loan - DSA

RL - Consumers : Area Sales Manager - Personal Loan - DSA

Confidential • India
10 days ago
Job description

Area Sales Manager PL DSA - CONSUMER LOANS, RETAIL LENDING

About the Business Group :

The Consumer Loan department is a part of Retail Lending business of the bank andoffers Personal loans and Education Loans to all categories of customers Pan India.

About the Role :

The role Area Sales Manager - Personal Loan involves driving Personal Loan business through a team of Sales Managers, ensure growth in Book Size, maintain product level profitability, build a robust distribution, deliver on the new initiatives rolled out. It requires strategic planning and execution to boost revenue, grow the portfolio, and maintain risk and compliance.

Details of the Role :

Department

Retail Lending

Grade

M / SM / AVP

Sub-Department

RL- Consumer Loans

Reporting (Business)

AVP / VP

Location

Mumbai

Reporting (Matrix)

Key Responsibilities :

  • Business Goals & Profitability

Responsible for driving the P&L of Personal Loans

  • Prepare the sales budget and execute strategies that enable achieving the target
  • Prepare Monthly, Quarterly, and Annual sales forecasts and be responsible for the Area sales target along with the growth and profitability of the portfolio
  • Audit, Compliance, and Risk Management
  • Ensure risk compliance through the completion of FCI and Internal Investigations observations, and repeat observations, ensuring timely and satisfactory closure.

  • Be responsible for the quality of the business portfolio by closely working with Risk and Credit teams and ensuring RAC Audits.
  • Sales and Channel Development
  • Develop and enhance new and existing channels of sales, such as DSA

  • Ensure digital adoption (MLP) and scale up applications through digital journeys
  • Responsible for Cross sell and Vas products penetration.
  • Responsible of Channel activation.
  • Responsible for Productivity of SM.
  • Responsible for setting up right distribution span across area's and segments.
  • Customer Experience
  • Oversee a fulfilling customer journey leading to customer delight and making the Bank the partner of choice.

  • Increase customer retention and drive engagement across existing customers to improve Net Promoter Score, customer satisfaction.
  • Responsible for FTR for his territory.
  • Collaboration and People Priorities
  • Collaborate with cross-functional partners to drive business results

  • Control regrettable attrition across all grades to maintain a strong and motivated team
  • Drive various people agenda, including but not limited to, values, talent management, internal mobility, culture, learning and developments
  • Role Requirements : Qualification :

  • Graduation / post-graduation from a recognized institute
  • 7+ sales experience (unsecured loans preferred) with at least 3-4 years in Personal loans
  • Role Proficiencies :

  • Strong sales orientation
  • Proficiency in managing complex client relationships, diverse stakeholders
  • Capability to handle pressure and meet deadlines
  • Skill in managing large, geographically spread team coaching and mentoring team members
  • Competence in managing within a dynamic, priority-setting environment
  • Strong risk and compliance mindset
  • Adept at communication and interpersonal skills
  • Skills Required

    Channel Development

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