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Technology Support Operations (GTS)-Engineer I

FICOBengaluru, Karnataka, India

3 hours ago

Job description

FICO (NYSE : FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“Come join our dynamic and talented GTS operations team in a hands-on technical role where you will provide first level support for FICO IT infrastructure” – Senior Manager, GTS Operations

What You’ll Contribute

Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.
Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
Use the breadth & depth of technical knowledge to solve complex problems.
Solve / escalate issues within agreed SLA / OLA.
Prioritize incident tickets and document all pertinent incident information as per defined guidelines.

What We’re Seeking

Competent in working as system administrator in Linux environment.

Basic knowledge about Application Support / PAAS / IAAS / SAAS.

Basic knowledge of Linux / Unix Administration / Active Batch / SQL & Oracle Databases / Networking.

Basic knowledge about Cloud computing / AWS Platform.

Basic knowledge of scripting.

Excellent verbal and written communication skills.

Ability to work well under pressure following defined processes.

Ability to organize multiple priorities while paying exceptional attention to detail and quality.

RHCSA / RHCE certification / ITIL certifications are desirable.

Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

Our Offer to You

An inclusive culture strongly reflecting our core values : Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

An engaging, people-first work environment offering work / life balance, employee resource groups, and social events to promote interaction and camaraderie.

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Operation • Bengaluru, Karnataka, India

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