This job offer is not available in your country.
Technical Support Engineer L2
TintriBengaluru, Karnataka, India4 hours ago
Job descriptionAlways take care of the customer. Customer Satisfaction is job #1. Applies advanced technical expertise using standard operating and diagnostic protocols to resolve standard to highly complex system level issues. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status. Responsible for sharing all acquired knowledge concerning problem resolution. Identifies and provides resolutions to a diverse range of complex technical problems and mentors others in providing validated technical information, support process instructions and special support requirements. Contributes to a centralized problem identification and resolution database and may provide senior or expert level tasks similar to Engineering for assigned products or skills. Uses judgment, creativity and sound technical knowledge to obtain and recommend solutions. Identifies, documents and reports design, reliability and maintenance issues. Understands and leverages TINTRI’s technical communication structure and has a sphere of influence which extends well outside of the department Effectively leads efforts in facilitating problem recreation and failure analysis of systems level issues and recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. Develop and implement resolutions to identified problems and follow standard practices and procedures. Identifies records and works with management to proactively revise current procedures and tools to improve customer satisfaction Develops broad knowledge of the organization’s mission and strategy and relates it to day-to-day issues. Challenges existing processes based on industry best practices, enhances these for the benefit of all. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other TINTRI Technical Support co-workers as appropriate. Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Validates technical information and issues early warnings and disseminates information as needed. 5-year proven experience in technical support or system administration with a strong focus on VMware, Hyper-V, networking, Linux, and storage technologies. Microsoft Hyper-V, MCS and / or VMWare VCP certification or equivalent Hypervisor administration work experience Proficiency in troubleshooting complex technical issues and providing effective solutions. Strong knowledge of virtualization technologies, networking protocols (TCP / IP, VLAN, DNS, DHCP), Linux operating systems, and storage concepts (SAN / NAS) Experience on performance related issues and network optimization. Good understanding of cloud computing and cloud-based services. Excellent communication and interpersonal skills to interact with customers, partners, and cross-functional teams effectively. Ability to work independently and collaboratively in a fast-paced support environment Ability to work in a 24X7X365 organization, including weekends and holidays Fluency in English is required Bachelor’s degree in Computer Science, Information Technology, or a related field Python & Power Shell Scripting Experience with Wireshark and packet level analysis SQL database or other database knowledge Industry certifications like VMware Certified Professional (VCP), CCNA, AWS, Microsoft Certified Solutions Associate (MCSA), or equivalent
Job Description
Job Title : L2 Support Engineer - Tintri Team
Job Summary :
Tintri builds storage. Those three words may not light your hair on fire … but it’s lighting up our customers’ lives. They are all excited about the agility of public cloud—AWS, Azure, etc.—and Tintri puts all that agility right inside their data centers. That’s no small feat. To deliver on that promise, we had to build an all-flash architecture that is completely distinct from legacy solutions—using a building block approach akin to public cloud. And it’s just one signal that at Tintri, employees get to work on projects that are well … unconventional, challenging and high impact.
In this position the engineer will apply advanced systems level technical expertise to resolve highly complex systems level customer issues. The customer issues which may be received by Support Centers through automated dial-homes, voice initiated technical calls from TINTRI Customers, Customer Engineers, or remote maintenance calls and Web Support Calls. In this position the engineer will be required to use independent judgment to accomplish objectives and work closely with engineering and other technical business units to increase knowledge and resolve customer issues. As part of a 24
- 365 organization shift work, holidays and on-call responsibilities may be required.
Responsibilities :
Responsibilities for this role include but are not limited to :
Skills and Qualifications required for this role include :
Pluses
Shift timings need to be flexible – EMEA / EST based on the need at the time of joining.
However initial training period 2 months will be in APAC hours.
Working days – Sun thru Thursday
Options
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed
Software Powered by iCIMS
Create a job alert for this search
Technical Support Engineer • Bengaluru, Karnataka, India
Related jobs
![Technical Support Engineer [LPR]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Eagle%20Eye%20Networks%20Inc)
![Technical Support Engineer [LPR]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Eagle%20Eye%20Networks)
- Promoted
- New!
Technical Support Engineer
SprinklrBangalore, Karnataka, India Respond to customer inquiries / reported bugs received via tickets.Troubleshoot technical issues to provide timely & accurate resolution to the customer / any other stakeholder raised issues, bugs, co...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical Support Engineer - L2
BlueOptimaBengaluru, Karnataka, India The Support Engineer Level 2 is a critical senior role that sits between customer-facing teams, Product Management, and Engineering.
This engineer provides deep technical leadership to ensure the su...Show moreLast updated: 4 hours ago
- Promoted
L3 Technical Support Engineer
LuxoftBengaluru, Karnataka, India Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients - Client lifecycle Management and Counterparty Management.KYC and Regulatory ...Show moreLast updated: 30+ days ago
- Promoted
- New!
L1 / L2 Support Engineer
ZinierBengaluru, Karnataka, India Zinier is a global company headquartered in San Mateo, California, with offices in Latin America, Singapore, Bengaluru, Australia, and Portugal and backed by leading investors including Accel Partn...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical Engineer L1
Savvy SearchBengaluru, Karnataka, India Desk Side Support Engineer (O365).A trusted IT solutions partner driving large-scale Microsoft 365 deployments and end-user support services for enterprise clients.
The Desk Side Support Engineer wi...Show moreLast updated: 4 hours ago
- Promoted
- New!
Technical Support Engineer II
Zeta Services Inc.Bengaluru, Karnataka, India It was founded by and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuan...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical Support Engineer
AdobeBengaluru, Karnataka, India Changing the world through digital experiences is what Adobe’s all about.We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital exper...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical Support Engineer - L2
Dover India Innovation CenterBengaluru, Karnataka, India Hiring and Training : Recruit, onboarding , and provide comprehensive training for support staff.Performance Management : Set performance goals, monitor individual and team performance, and provide c...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical Support Engineer - L2
Dover CorporationBengaluru, Karnataka, India Dover is a diversified global manufacturer with annual revenue of over $7 billion.We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital soluti...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical Support Engineer
Aspen TechnologyBengaluru, Karnataka, India The driving force behind our success has always been the people of AspenTech.What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challeng...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical Support Engineer
AdyenBengaluru, Karnataka, India Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.At Adyen, everyt...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical Support Engineer [LPR]
Eagle Eye Networks IncBengaluru, Karnataka, India About Eagle Eye Networks : Eagle Eye Networks is a cloud-based video management company.The Eagle Eye Security Camera VMS has been purpose built for the cloud and provides unsurpassed security, redu...Show moreLast updated: 4 hours ago
- Promoted
- New!
Technical Support Engineer
FlexeraBengaluru, Karnataka, India Flexera saves customers billions of dollars in wasted technology spend.A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimiz...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical Support Engineer - L2
blueoptimaBengaluru, Karnataka, India BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries.
We provide industry-leading objective metrics in software d...Show moreLast updated: 4 hours ago
- Promoted
- New!
SA Tech - L2 Support Engineer
NexthireBengaluru, Karnataka, India Provide advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.Troubleshoot and resolve hardware and software issues on laptops, desktops, tablets, ...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical Support Engineer [LPR]
Eagle Eye NetworksBengaluru, Karnataka, India Eagle Eye Networks is a cloud-based video management company.The Eagle Eye Security Camera VMS has been purpose built for the cloud and provides unsurpassed security, redundancy, and reliability wh...Show moreLast updated: 5 hours ago
- Promoted
- New!
Technical Support Engineer L2
DDNBengaluru, Karnataka, India Based in Silicon Valley, Tintri is a wholly owned subsidiary of DataDirect Networks (DDN), the data-at-scale powerhouse and world’s largest privately held storage company.Tintri solutions serve the...Show moreLast updated: 5 hours ago
- Promoted
- New!
Lead Engineer - L2 support
HARMAN InternationalBengaluru, Karnataka, India HARMAN’s engineers and designers are creative, purposeful and agile.As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the c...Show moreLast updated: 4 hours ago