Customer Specialist

Job Description :

As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.

Location : Airoli, Navi Mumbai [Interview will be in Vadodara, Gujarat]

Shift : US Shift (Night Shift)

Weekly Off : Saturday & Sunday Fixed Off

Experience : Fresher / Experienced

Salary : Upto ₹ 5LPA

Facility : One way (drop)

Roles & Responsibilities :

• Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
• Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
• Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
• Resolve customer queries promptly with a customer-first approach.
• Escalate complex issues to appropriate departments when needed.
• Stay updated with system changes, policy updates, and meet quality and productivity targets.

Desired Candidate Profile :

Interview Process :

Perks & Benefits