Senior Service Delivery Specialist

Our Story :

• Blue Star is India's leading Heating, Ventilation, Air conditioning and Commercial Refrigeration (HVAC&R) Company with modern manufacturing facilities including the new state-of-the-art deep freezer facility at Wada, and Blue Star Climatech Limited’s world-class facility at Sri City;

3132 employees, and 4040 channel partners. The Company has manufacturing facilities at Dadra, Himachal Pradesh, Wada and Ahmedabad, which use modern, state-of-the-art manufacturing equipment to ensure that the products have consistent quality and reliability. The Company has a manufacturing footprint of more than 1 lakh sq m, with the mainstay of product development and R&D being energy-efficiency, coupled with eco-friendly and sustainable products.

What You’ll Do : Complaint Management

Handle end-to-end complaint management — from acknowledging customer calls received via the call centre to closing the call in Starserv.

Conduct daily reviews of Open complaints to ensure timely resolution in order to maintain desired Response Time and Turn Around Time.

Escalate unresolved or critical complaints to the SDH / AM for additional support when required.

Preventive Maintenance Service (PMS)

Render PMS as per the schedule generated through the system on monthly basis.

Ensure adherence to PMS completion targets as defined by the division.

Material Handling & Warranty Management

Coordinate the return of defective materials to the appropriate facility.

Raise warranty claims wherever applicable and track closure as per company norms.

Commercial Activities (Non-AMC)

Prepare and submit offers for non-AMC requirements such as Spares and R&S in line with company guidelines and policies.

Regular Follow ups with Customers post submission of quotations in order to convert them into Orders.

Manage order booking / billing processes and follow ups on payments efficiently to ensure accuracy and compliance.

Your success is grounded in :

Where you’ll be :

We have opening in multiple locations :

you're part of a vibrant community that values innovation, dedication, and teamwork. We believe in investing in our people and providing opportunities for professional growth and development. You’ll be empowered to take ownership of your role and make a difference in the lives of our customers and colleagues. If you’re ready to take on this exciting challenge and make a real impact, we would love to hear from you!