IT Service Delivery Consultant

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud / datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such clients, aligning with Teceze’s service lines.

Role essence : A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud / datacenter, and cybersecurity domains.

Primary responsibilities :

• Solution design and architecture : Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB / MSP needs.
• Service delivery leadership : Define and enforce service delivery frameworks, SLAs, and operational playbooks;
• ensure seamless transition from presales to delivery;

oversee service continuity, incident management, change control, and problem management.

application support andmanaged services for critical business applications.

incorporate best practices for data protection, vulnerability management, IAM, SOC / IR readiness, and regulatory requirements relevant to SMBs (e.G., HIPAA, PCI-DSS, GDPR nuances as applicable).

create compelling business cases grounded in the value of reduced downtime, improved productivity, and scalable future-state architectures.

ensure alignment with customer expectations and Teceze delivery standards.

promote cross-functional collaboration among NOC / SOC, project managers, security engineers, and cloud specialists.

map capabilities to client needs and leverage partner solutions (MS 365 / Azure, VMware / Hyper-V, AWS / Azure / GCP, cybersecurity platforms, networking gear) to build repeatable, scalable offerings.

fluent in cost models and ROI justification.

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