Service Delivery Program Lead

Primary Skills – Expert level experience in Project Management with Cyber Security Skills

Domain Skills - Infrastructure Skills

Experience required : 10-12 years

Certification : PMP, Prince2, Scrum

Location -Mumbai

Immediate Joiners are preferred

Job Description

• 10+ Years of Experience in Service Delivery / Program Management role
• Service Delivery Manager should work on multiple projects or initiatives.
• Need strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
• Should take accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
• Building strong relationships with teams, clients, COE's and other stakeholders
• Collaborating with CSP ecosystem and bring more value adds & Service improvements across customers.
• Good Understanding of SOW, Scope, Risk Management
• Monitoring & Tracking Service SLA and Risk Management
• Closely worked with Team / Leads and ensure timely delivery
• Weekly / Monthly Status Reporting to Customer and TCS leadership team
• Monitoring Compliance of all Security tools
• Yearly Customer Satisfaction Survery