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System Administrator

System Administrator

Moneyviewbangalore, karnataka, in
20 days ago
Job description

Experience : 1 to 8 years

Key Responsibilities :

  • Oversee the management and maintenance of desktops, laptops, and other end-user devices throughout the organization.
  • Diagnose and swiftly resolve a wide range of issues related to Windows and MacOS applications, as well as networking problems, to minimize downtime.
  • Troubleshoot basic network connectivity issues in LAN / WAN environments.
  • Resolve system-related problems, including software installations and antivirus updates, as needed.
  • Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.
  • Coordinate and implement the installation of client- and department- specific applications and systems. This includes the creation, management, access provision, and administration of vendor-specific software and applications.
  • Proactively escalate tickets to the appropriate senior team members or specialists.
  • Actively monitor the onboarding pipeline and ticket queues, ensuring that all requests are handled according to Service Level Agreements (SLAs).
  • Conduct regular system audits and upgrades to enhance performance and mitigate risks.
  • User review : Monthly user review in all the application and systems.
  • Research and identify solutions to both software and hardware issues.
  • Prioritize and manage multiple open issues simultaneously.
  • Be dependable, accountable, and responsive to customer and business needs; willing to be on call to support critical issues that arise at any time during weekdays or weekends.
  • Provide troubleshooting and technical support for cloud applications and productivity tools.
  • Deliver on-site support for office technology, including wireless networks, audio / video conferencing, and call center suites.

Required Skills and Qualifications :

  • Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices (Mandatory).
  • Experience with Freshservice and Manage Engine Desktop Central (Mandatory).
  • Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend (Mandatory).
  • Capable of supporting VOIP call center suites, teleconferencing systems, and communication tools such as Google Meet, Zoom, and Slack.
  • Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP / IP, DNS, etc.) (Mandatory).
  • Proficient in system maintenance, including updates and patch management.
  • Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues (Mandatory).
  • Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.
  • Knowledge of hardware maintenance to ensure the continuous functionality of all IT equipment.
  • Candidates residing in Bengaluru only are required.
  • Expertise in server management to ensure reliability, security, and performance of server resources.
  • Strong technical troubleshooting and problem-solving capabilities.
  • Organized and able to adapt to changing priorities.
  • Team-oriented collaborator willing to share knowledge and experience.
  • Solid communicator with the ability to provide professional documentation.
  • Basic Linux knowledge (Optional).
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    System Administrator • bangalore, karnataka, in