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ITSM Process Owner (ServiceNow)
GeorgiaTEK Systems Inc.kolkata, west bengal, in1 day ago
Job description5+ years in ITSM, with 3+ years on ServiceNow ITSM modules. Strong knowledge of ITIL v3 / v4. Excellent communication and stakeholder management skills. ITIL / ServiceNow certifications preferred.
ITSM Process Owner (ServiceNow)
📍 India / Remote
💼 Full-time / Contract
We’re looking for an experienced ITSM Process Owner to lead the design, governance, and optimization of IT Service Management processes on ServiceNow .
Key Responsibilities :
- Own and improve ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog).
- Act as ServiceNow ITSM subject matter expert, driving automation and best practices.
- Define KPIs / SLAs and ensure compliance with ITIL standards.
- Collaborate with IT and business stakeholders to ensure alignment and adoption.
Qualifications :
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Servicenow • kolkata, west bengal, in
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