Customer Service Exec -Holiday Planning

Location - On site -Andheri West -Mumbai

Company Description

tripXOXO is Asia's largest marketplace for booking activities, experiences, and airport transfers in real time, covering 140 countries and 900 cities. With over 125,000 activities available across 240 categories, tripXOXO offers a diverse range of options for travelers seeking to enhance their journeys. The platform simplifies holiday planning by providing seamless access to activities worldwide, catering to a variety of preferences and destinations.

Role Description

This is a full-time, on-site role located in Mumbai for a Customer Service Executive specializing in holiday planning. The primary responsibilities include assisting customers with activity bookings, addressing queries, ensuring high levels of customer satisfaction, and managing customer support processes. The role involves direct interaction with customers to provide effective and courteous service, contributing to a positive overall experience.

Qualifications

• Strong interpersonal skills to build rapport and communicate effectively with customers
• Proficiency in Customer Support, Customer Service, and Customer Satisfaction
• Experience in Travel company & Customer Service Management or a similar role is preferred
• Ability to multitask, manage deadlines, and deliver solutions promptly
• Excellent verbal and written communication skills
• Prior experience in the travel or hospitality industry is an advantage