ITC Infotech - Desktop Support Engineer

Job Summary :

The IT Support Engineer will be responsible for end-user computing support, including installation, configuration, and maintenance of desktops, laptops, and peripheral devices. The role involves managing user accounts, troubleshooting application and network issues, coordinating with central IT teams, and ensuring smooth day-to-day IT operations across the organization.

Key Responsibilities :

1. System Setup & Configuration :

• Build and configure Windows 10 / 11 desktops and laptops for end users.
• Join systems to the corporate domain and configure user profiles as per organizational standards.
• Install and configure standard and business-specific applications, including MS Office, email clients (Outlook, Lotus Notes), antivirus software, and enterprise security tools (e.g., CrowdStrike).
• Deploy and configure SAP client and other department-specific applications.

2. Application Support & Maintenance :

3. User Account & Access Management :

4. Network & Connectivity Support :

5. Audio-Visual (AV) & VC Room Support :

6. Incident Management & Vendor Coordination :

Required Skills & Qualifications :

Education : Bachelors degree in Computer Science, Information Technology, or a related field.

Experience : 1-4 years of experience in desktop support, IT infrastructure, or end-user computing.

Technical Skills :

Soft Skills :

Preferred Certifications (Good to Have) :

(ref : hirist.tech)