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Customer Service Representative - Voice and Chat

ConfidentialMumbai City, Navi Mumbai, Mumbai

1 day ago

Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative - Voice working onsite in Mumbai, Maharashtra you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10 : 30 am and 4 pm. Visit TTEC Mumbai at 403 & 404, Nesco IT Park. If you're considering relocation, we also provide virtual interviews.

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind In this role, you'll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

Answer incoming communications from customers
Connect and resolve issues with customers using via verbal & written communication

What You Bring to the Role

6 mo customer service experience

Ability read, write and speak English at a strong proficiency level

Computer literacy

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values.

Monthly CTC between INR 30,000 - 41,000 with additional performance bonus opportunities.

And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Must be able to work on a rotating schedule and weekends / holidays if needed.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

Skills Required

Customer Service Representative, Customer Service, Chat, Customer Service Voice

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Customer Service Representative • Mumbai City, Navi Mumbai, Mumbai