Analyst, Technical Support

Job Description

Responsibilities

• Add / Delete internal users to client databases
• Adjust queues for client uses
• Work with Infosec and customers to ensure client certificates are up to date
• Generate requested reports
• Work with internal teams to update RPA scripts, Extraction Sets Quarterly and as needed
• Update Document Dictionary as requested by client or internal
• Adjust XML as per configuration requirements with tools such as Postman
• Conduct initial smoke testing of sites after configuration and before handing site over to client for their testing
• Work with internal teams to create testing documents for client testing scenarios
• Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on doing what is best for the customer
• Create standard templates for data export and import processes.
• Create SOP documents and other informational documents to be shared with internal team members
• Demonstrate strong follow-through and consistently keep commitments to internal and external customers

Knowledge And Experience

Skills Required

Salesforce, Networking Troubleshooting, Xml, Postman, Ms Office, Jira, Windows 10, Cloud Technologies, microsoft products