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Senior Technical Support Analyst

Senior Technical Support Analyst

ConfidentialPune
10 days ago
Job description
  • Resolve high-priority Application Support Tickets.
  • Work in close collaboration with Product Management and Product Engineering teams to cater technical needs of end user / customer.
  • Any new process or change to an existing process to be documented and / or creating new SOPs.
  • Perform impact analysis and manual testing.
  • Ensure change management processes are compliant with audit requirements.
  • Ticket customer issues and track them to closure.
  • Perform support functions in rotational shift environment on bi-weekly basis.
  • Comply with additional customer-specific controls, where relevant.
  • Improve processes by ensuring operating procedures are up-to-date and relevant.
  • Enhance application quality by identifying and recommending areas of improvement.
  • Position Schedule Requirements

    • Should be flexible to work in a rotational USA shift timing. (IST 09.30PM to 06.30AM)
    • Candidate should be willing to follow the USA holiday calendar.
    • Skills Required

      Product Management, Manual Testing, Ms Sql, Product Engineering, Change Management, Application Support

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    Technical Support Analyst • Pune

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