Head of Employee Conduct & Grievance

Job Purpose :

This role is responsible for overseeing the end-to-end disciplinary framework at TVS Credit. The role involves managing sensitive employee relations cases, ensuring compliance with legal and regulatory standards and driving fair, consistent, and transparent processes that align with our values and code of conduct.

Key Responsibilities :

• Lead and manage disciplinary case handling across TVS Credit, including misconduct, policy violations and integrity breaches.
• Conduct investigations, draft show-cause notices, manage domestic inquiries and recommend appropriate disciplinary actions.
• Ensure strict adherence to labor laws, regulatory guidelines, and internal policies in all disciplinary matters.
• Provide expert guidance and advisory support to business leaders, managers and HR partners on employee relations and disciplinary cases.
• Collaborate with legal and compliance teams to mitigate risks and safeguard organizational interests.
• Maintain accurate case documentation, records, and MIS for tracking, reporting, and audits.
• Identify trends in disciplinary cases and recommend preventive interventions, including awareness sessions and policy refinements.
• Build capability in managers and HR teams by conducting trainings on disciplinary processes, ethics and workplace conduct.
• Uphold TVS Credit’s core values of fairness, transparency, and respect in all disciplinary proceedings.

Job Requirements :