Customer Service Manager

Job Summary :

We are looking for a proactive and customer-focused Customer Service Manager – THE FACE SHOP with 5 years of experience to manage order fulfilment and service delivery within the Supply Chain function. This role is responsible for ensuring smooth coordination between sales, logistics, warehouses, and customers to meet service-level agreements (SLAs), resolve complaints, and enhance overall customer satisfaction.

Key Responsibilities :

Order Management :

• Oversee the end-to-end customer order process – from order receipt to delivery.
• Coordinate with planning, logistics, and warehouse teams to ensure timely order fulfilment.
• Manage bulk orders, priority dispatches, and stock allocations as per business needs.

Customer Coordination & Query Resolution :

Service Level Monitoring :

System & Data Management :

Cross-functional Collaboration :

Key Requirements :

Preferred Qualifications :