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Customer Service Representative
GlobeiaThāne, Republic Of India, IN3 days ago
Job descriptionExcellent verbal and written communication skills Strong customer-service mindset with proven problem-solving abilities Tech-savvy and comfortable using CRM platforms, online tools, and Microsoft Office Ability to manage multiple tasks, stay organized, and work independently Minimum post-secondary education required Ability to work remotely from a quiet, professional environment Must be available to work 9 : 00 AM – 5 : 00 PM IST Prior customer service experience (remote, virtual, hybrid, or onsite) Experience in background checks, document verification, or related service industries is an asset
Globeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, detail-oriented, and tech-savvy professional who can manage customer inquiries efficiently across multiple communication channels.
Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone
- Assist clients with background check, authentication, and document verification services
- Troubleshoot and resolve service-related issues with accuracy and empathy
- Maintain organized and accurate records of all customer interactions in CRM systems
- Collaborate with internal teams to enhance workflow and improve the overall customer experience
Requirements
Preferred Experience
Location
Remote (India-based candidates only)
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Customer Service Representative • Thāne, Republic Of India, IN
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