Human resources operations specialist

Job Description Summary

We are seeking a detail-oriented and experienced HR Services Specialist. The ideal candidate will have extensive experience with HR onboarding processes , SAP Success Factors , and HR data administration. This role plays a critical part in ensuring high-quality employee experience through accurate query resolution, efficient onboarding, and support across the employee lifecycle.

Experience

Minimum 5+ years of experience in HR Service Delivery roles.

Hands-on experience with SAP Success Factors and other HR systems (e.g., SAP HCM).

Mandatory experience with HR onboarding processes.

Proven background supporting end-to-end HR operations, including employee lifecycle processes such as benefits, rewards, transfers, and offboarding.

Experience in SLA-driven environments handling high-volume HR transactions and inquiries.

Key Responsibilities

Ensure timely and accurate completion of transactional requests and HR queries in line with defined SLAs and priorities.

Provide exceptional support and resolution of employee and manager HR-related queries.

Maintain and update employee records in HR systems (e.g., SAP, Success Factors) with high accuracy.

Own end-to-end data administration processes including follow-ups for missing information or approvals.

Adhere strictly to Desktop Procedures and Knowledge Base articles for all transactions.

Comply with the Maker-Checker process to maintain quality control across HR operations.

Proactively monitor data accuracy and ensure compliance with data privacy standards.

Support onboarding processes with a focus on a seamless and efficient new hire experience.

Qualifications

Bachelor's degree in Human Resources, Business Administration, or a related field.

Proficiency in SAP Success Factors and exposure to other HR platforms.

Understanding of HR data systems, onboarding workflows, and HR service delivery best practices.

Assessment sheet must be submitted along with the resume for consideration.

Non-Technical Requirements

Exceptional verbal and written communication skills – non-negotiable.

Strong organizational skills and attention to detail.

Proven ability to work independently and handle confidential data with integrity.

Self-motivated and proactive in identifying and solving operational issues.