Senior Engineering Manager [T500-20245]

About Marrio

Marriott Tech Accelerator is part of Marriott International, a global leader in hospitality. Marriott International, Inc. is a leading American multinational company that operates a vast array of lodging brands, including hotels and residential properties. It consists of over 30 well-known brands and nearly 8,900 properties situated in 141 countries and territories.

Position Summary :

If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International.

Oversees day to day application development projects and software engineering for Reservations Platform group. Directly manages software engineers and project managers. Delivers on commitments to discipline partners and collaborates with architects on major organizational initiatives across multiple channels & platform. Functions as the technical decision-maker and problem solver to deliver projects on time and on budget. Promotes project quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction.

Job Responsibilities :

Managing Application Development Standards, Processes, and Tools

Works with direct reports to facilitate consistency of service delivery across client groups

Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including :

SDLC standard tools and processes for both waterfall and agile development

Estimating standard tools and processes, incorporating flexibility for small and large projects

Deployment standard tools and processes

Monitors projects for adherence to defined application development processes

Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary

Communicates important application development policy changes that affect service provider and / or Marriott operations

Managing Day-To-Day Relationships with Teams :

Manages application development projects in partnership with IT teams, business partners and providers

Provides project management of business projects

Oversees effective reporting within application development team

Leads project reviews with team on application development projects

Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations

Monitors projects for alignment with defined business case process

Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

Manages, and improves service level reporting for application development

Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels

Assists with application, development and maintenance of service provider project management standards and tools

Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction

Works with application development service providers :

Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement

Works with team to progress the service providers services to match client needs

Facilitates team and service provider compliance with the agreement

Validates service levels meet business needs

Facilitates the definition and enforcement of good service provider contracts

Supports the IT organization :

Provides input to IT’s business strategy and planning as needed

Supports and follows defined IT Governance decision rights, standards and practices

Emphasizes accuracy and effectiveness of estimating and planning management with team

Provides input to business / discipline and continent IT budgets

Implementing and Managing Continuous Improvement Program :

Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry

Demonstrates continuous improvement through metrics of quality consistency and client satisfaction

Works with application development service providers, IT teams, and business partners to implement continuous improvement activities

Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction

Skill and Experience :

10+ years of application development leadership experience that includes :

7+ years of technical experience within architecture development, integration of backend systems and development

In-depth knowledge of integration approaches and architectures

Deep understanding of the pros and cons with cloud-native solution, microservices-architecture and API orchestration architecture

Experience with technologies – Java, NoSQL, Spring boot and WebFlux, Kafka, Docker, K8s, Cloud

Experience & understanding of DevOps, CI / CD pipelines, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, SEO etc.

Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure

Direct management of cross functional, sourced, or matrixed teams

Undergraduate / graduate degree or equivalent education + experience

Demonstrated success leading medium- to large-scale initiatives / transformations

Proven management experience in strategic planning and budgeting within one or more business groups

Experience with and knowledge of IT outsourcing activities in a managed services environment

Proven management experience in application development across waterfall and agile environments.

Proven knowledge of SDLC; good understanding of ITIL v3 Framework

Proven knowledge of Agile methodology; preferably SAFe Agile

Relevant technology certifications

Good process management, negotiating, influencing and problem resolution skills

Proven ability to effectively prioritize and execute tasks in a high-pressure environment

Knowledge of business environment, service requirements and hospitality culture

Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs

Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms

Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment

Ability to bridge the gap between technology and business

Self-driven, curious and a fast-learner, and able to work in a fast-paced environment launching new consumer products to market

Possess strong problem-solving skills and ability to prioritize and manage multiple tasks

Strong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teams

Excellent collaborator, working in fully agile product or software delivery teams regionally

Experience working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems

Ability to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detail

Experience / understanding of GraphQL

Strong experience and knowledge of what it takes to operate a production platform

Experience with Automation testing, Performance Engineering, CI / CD, Release Management processes and Application Deployments.

Education and Certifications :

Undergraduate degree or equivalent experience / certification

Work location : Hyderabad, India.

Work mode : Hybrid