About Marrio
Marriott Tech Accelerator is part of Marriott International, a global leader in hospitality. Marriott International, Inc. is a leading American multinational company that operates a vast array of lodging brands, including hotels and residential properties. It consists of over 30 well-known brands and nearly 8,900 properties situated in 141 countries and territories.
Position Summary :
If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International.
Oversees day to day application development projects and software engineering for Reservations Platform group. Directly manages software engineers and project managers. Delivers on commitments to discipline partners and collaborates with architects on major organizational initiatives across multiple channels & platform. Functions as the technical decision-maker and problem solver to deliver projects on time and on budget. Promotes project quality and manages the application development team to promote satisfaction with all technology teams and business partners by following standard application development tools and processes. Manages continuous improvement program to improve quality, consistency, and client satisfaction.
Job Responsibilities :
- Managing Application Development Standards, Processes, and Tools
- Works with direct reports to facilitate consistency of service delivery across client groups
- Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including :
- SDLC standard tools and processes for both waterfall and agile development
- Estimating standard tools and processes, incorporating flexibility for small and large projects
- Deployment standard tools and processes
- Monitors projects for adherence to defined application development processes
- Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
- Communicates important application development policy changes that affect service provider and / or Marriott operations
Managing Day-To-Day Relationships with Teams :
Manages application development projects in partnership with IT teams, business partners and providersProvides project management of business projectsOversees effective reporting within application development teamLeads project reviews with team on application development projectsManages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectationsMonitors projects for alignment with defined business case processDrives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issuesManages, and improves service level reporting for application developmentProvides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levelsAssists with application, development and maintenance of service provider project management standards and toolsParticipates in client portfolio and demand management processes, and engages service providers to ensure client satisfactionWorks with application development service providers :
Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreementWorks with team to progress the service providers services to match client needsFacilitates team and service provider compliance with the agreementValidates service levels meet business needsFacilitates the definition and enforcement of good service provider contractsSupports the IT organization :
Provides input to IT’s business strategy and planning as neededSupports and follows defined IT Governance decision rights, standards and practicesEmphasizes accuracy and effectiveness of estimating and planning management with teamProvides input to business / discipline and continent IT budgetsImplementing and Managing Continuous Improvement Program :
Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industryDemonstrates continuous improvement through metrics of quality consistency and client satisfactionWorks with application development service providers, IT teams, and business partners to implement continuous improvement activitiesResponds to issues identified in project surveys or other feedback processes, to continually improve client satisfactionSkill and Experience :
10+ years of application development leadership experience that includes :7+ years of technical experience within architecture development, integration of backend systems and developmentIn-depth knowledge of integration approaches and architecturesDeep understanding of the pros and cons with cloud-native solution, microservices-architecture and API orchestration architectureExperience with technologies – Java, NoSQL, Spring boot and WebFlux, Kafka, Docker, K8s, CloudExperience & understanding of DevOps, CI / CD pipelines, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, SEO etc.Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructureDirect management of cross functional, sourced, or matrixed teamsUndergraduate / graduate degree or equivalent education + experienceDemonstrated success leading medium- to large-scale initiatives / transformationsProven management experience in strategic planning and budgeting within one or more business groupsExperience with and knowledge of IT outsourcing activities in a managed services environmentProven management experience in application development across waterfall and agile environments.Proven knowledge of SDLC; good understanding of ITIL v3 FrameworkProven knowledge of Agile methodology; preferably SAFe AgileRelevant technology certificationsGood process management, negotiating, influencing and problem resolution skillsProven ability to effectively prioritize and execute tasks in a high-pressure environmentKnowledge of business environment, service requirements and hospitality cultureSolid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costsStrong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business termsAbility to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environmentAbility to bridge the gap between technology and businessSelf-driven, curious and a fast-learner, and able to work in a fast-paced environment launching new consumer products to marketPossess strong problem-solving skills and ability to prioritize and manage multiple tasksStrong interpersonal and stakeholder management skills with the ability to coordinate between technical and business teamsExcellent collaborator, working in fully agile product or software delivery teams regionallyExperience working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problemsAbility to communicate complex technology solutions to both Product owners in a business-friendly manner and to Enterprise Architects in most technical detailExperience / understanding of GraphQLStrong experience and knowledge of what it takes to operate a production platformExperience with Automation testing, Performance Engineering, CI / CD, Release Management processes and Application Deployments.Education and Certifications :
Undergraduate degree or equivalent experience / certificationWork location : Hyderabad, India.
Work mode : Hybrid