Global Production Support / Senior System Administrator

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior System Administrator (Global Production Support).

In this role, you will :

Provide expert level support for Collaboration technologies, provide assistance to end users and identify any issues in production.

Ensure the operational stability, integrity, and availability of products & services supported by Collaboration platform.\

Deploy changes to infrastructure capable of meeting the anticipated load, performance, availability, security and resilience requirements.

Keep up to date and have expertise on current tools and technologies pertaining to Collaboration platform.

Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks.

Ensure adherence to applicable Global, regional, and country standards and policies.

Requirements

To be successful in this role, you should meet the following requirements :

Advanced troubleshooting skills.

Exposure to request management environment (Service Now).

Effective communication skills; verbal, non-verbal and written; and ability to communicate across business levels.

Good to have MS Exchange, and MS SharePoint Server certification and working knowledge on these servers.

Ability to research, analyse and recommend improvements.

Good understanding of the Agile ways of working.

Excellent Customer Service skills.