Global Production Support / Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role for Global Production Support / Consultant Specialist

In this role, you will :

Make sure NAS devices are running as per the agreed performance parameters with business.

Work on Incident, Changes and Problem tickets raised for fixing NAS Issues

Follow ITIL process and complete all tasks as per SLAs

Oversees NAS performance and capacity by monitoring, alerting and reporting.

Resolve complex NAS issues independently; coordinate and communicate changes and issues with the client and team members and determine root cause

Ensure in solutions and deployments of the security of NAS infrastructure and compliance with all applicable security standards

Perform analysis and develop solutions based on established service agreements for capacity planning and performance tuning.

Ensure vendors and services providers are providing optimal value to HSBC

Requirements

To be successful in this role, you should meet the following requirements :

Should have experience in handling NetApp devices.

Should have expertise in NAS protocols (NFS\CIFS).

Should good experience in fixing NAS related issues.

Should have experience of working closely with Incident Management, Change Management teams and provide in-depth root cause analysis as necessary within specialist realms.

Should have in-depth knowledge of OnCommand tools (CI, WFA, Active IQ )

Should be open for 24

• 7 and weekend On-Call support

Well versed with Agile Methodology

Leverage experience to provide input to improvements (People, Process, Tools, and Technology) in the environment, and recommend innovative and automated approaches for system administration tasks