Team Lead

Responsibilities

• Overall responsible for the full E2E life cycle of the Change Management processes.
• Responsible for the day-to-day coordination of Change Requests, to include ticket updates, coordinating approvals and dealing with queries and issues that may arise.
• Produce daily and weekly reporting as required to support the Change Process.
• Chair change advisory board meeting on and produce supporting documentation.
• Oversee and lead direction for assigned IT processes utilizing the ITIL framework.
• Review and govern the ITSM tool team for assigned ITIL processes to ensure alignment and data quality.
• Coordinate reporting of assigned ITIL process metrics, Key Performance Indicators (KPIs), Critical Success Factors (CSFs) and perform in-depth analysis.
• ITIL v3 Foundations certification required.
• Interact with other technology and engineering leaders to ensure optimal Service operation and performance occurs. Educational Requirements Graduate