Operations Associate (Life Insurance)

Title : Operations Associate

Location : Gurugram, Haryana, India

Duration : Full Time Permanent

Work mode - Hybrid but depending on client need should be comfortable to work 5 days from office if required.

Shift hours – Starting 5.30 p.m IST – 2.30 a.m IST and 6.30 p.m IST – 3.30 a.m IST

Notes :

Specific skill requirement – Background in Life Insurance.

Knowledge of policy servicing.

Operation associate working specifically into life insurance domain.- Issuance to Maturity

Description :

• Process post-issue service requests including address changes, beneficiary updates, ownership and payor changes, and banking information updates.
• Handle routine maintenance tasks such as corrections to policy data, transaction reversals, and reinstatements.
• Maintain and update policy records in the administration systems according to standard
• operating procedures.
• Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure service quality.
• Research and resolve escalated issues or incomplete transactions related to policy servicing.
• Ensure service levels and turnaround times are met according to SLA requirements.
• Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
• Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.
• Participate in process improvement initiatives and provide feedback for automation opportunities

Requirements :

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Skills Required

Ms Excel, Policy Servicing