MarketStar - Quality Manager - Sales Operations

Disclaimer : MarketStar is committed to ensuring integrity and transparency in our recruitment practices.

Role : Quality Manager - Sales Operations 5+ Years in Quality Team Management Hyderabad

Shift : (US Shift Timings) MarketStar :

In everything we do, we believe in creating growth for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success. We are excited to have you apply to join our MarketStar team and cant wait to discuss how we can help you find growth!

Job Summary :

We are looking for a passionate Quality Manager - Sales Operations in Hyderabad with 5+ years of experience in quality team management. The role involves leading QA teams, driving process improvements, ensuring SLA adherence, and managing client relationships. Strong analytical, people management, and communication skills are essential. Flexible to work in global shifts.

Job Responsibilities :

• Manage a team of QA's
• Willing to work in 24-7 shifts
• Responsible for Customer Relationship Management
• Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to minimize error opportunities.
• Adhering and meeting the SLA's and the contractual obligation for the processes operating
• Perform assigned functions according to standardized policies and procedures.
• Interaction with clients and internal stakeholders
• Responsible for conducting process level analysis - root cause analysis, trend analysis, training need analysis for the process, etc., and designing a plan of action to minimize the errors / defects (Problem-Solving Skills)
• Initiating activities / projects on the operations floor to improve productivity with quality.
• Designing new templates, dashboards, and matrices to measure team performance.
• Management of Process Audits and Business Performance reviews
• Excellent communication & interpersonal skills with proven abilities in customer relationship management and people management.
• Should have experience in handling Client calibrations / Reviews Required
• Should monitor QAs, their performance, and deliverables.
• Transaction Quality
• Identify the gaps in current processes & systems to improve the overall quality of the Process.
• Should be well-versed with Excel / Google Sheets
• Ability to conduct end-to-end process mapping and manage process improvement / process re-engineering
• Participate in the design of quality parameters & standards (SOP) , QA Reports for the client.
• Should know about 7QC tools of quality
• Strong People Management skills - should be adept at handling performance challenges
• Passionate about getting the best out of people and goal-oriented

Whats in it for you?

Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility.

We are a people-first organization with policies and processes that help you bring the best version of yourself to work, including fast-track growth for high-potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders.

Customized training programs that are catered to personal and professional development. We are an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success.

(ref : iimjobs.com)