Engagement and Admissions Specialist (Freshers)

Job Purpose

To put the prospective student at the center of our approach. Working on behalf of Acumen&aposs strategic university partners, you will deliver exceptional service to key external stakeholders, ensuring a connected and seamless experience for their prospective students throughout their applicant journey.

As part of a high-performing team you will be expected to contribute to the overall effective service delivery by providing a high-quality admissions service to applicants, agents, and academic decision makers in accordance with agreed standards; this will require working flexibly and with a focus on meeting deadlines and managing competing priorities.

Main Responsibilities

• Provide a high quality, customer-oriented service giving first-class support and guidance on admissions policies and procedures.
• Adhere to pre-agreed standard operating proceedings, protocols, and workflows.
• Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the University.
• When required, respond to queries from applicants, providing detailed information in an accessible format.
• Where required, proactively contact applicants to support their progress.
• Carry out initial checks on applications (including but not limited to minimum entry requirements, multiple application identification, data validation).
• Undertake fee assessments for applicants and refer more complex cases to a supervisor.
• Assist with carrying out background checks on applicants, to ensure they are eligible to study at the University.
• Process application outcomes within the agreed Acumen and University timeframes.
• Assist with the preparation of key immigration documentation for international students.
• Where required, maintain the partner university's student record system relating to admissions in accordance with regulations and protocols.
• Ensure accurate and timely record keeping on Acumen's CRM and other systems.
• Work on various technology platforms to deliver the duties, including but not limited to CRM, Contact Centre, external systems such as student records.
• Work with colleagues at the University in a focused and professional manner.
• Keep up to date with development and changes to external regulations and University academic requirements, policy and procedures, and ensuring that they are adhered to.
• Ensure an outcome focused approach is maintained to support Acumen and its partners' aspirations.
• Where required, engage with university stakeholders to provide feedback, undertake training etc.
• 25% Pan India travel requirement for client support is needed in this Job profile

Essential criteria

Desirable criteria

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Skills Required

Student Records, Administrative Support, Background Checks, Crm, contact centre