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Technical Implementation Engineer

Technical Implementation Engineer

ConfidentialPune, India
21 days ago
Job description

We are seeking a Technical Implementation Engineer (TIE) to lead the onboarding and technical enablement of enterprise customers across multiple Qualys cybersecurity products , including VMDR, CSAM, Patch Management, Policy Compliance, WAS , and Enterprise TruRisk Management (ETM) . You will play a critical role in helping customers integrate these solutions into their environments and derive maximum value aligned with their cybersecurity goals.

This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments.

This is a Global role, so you may be working across different shifts(including Night shifts) supporting Customers across multiple timezones.

We work in Hybrid mode (3 days from office, 2 days from home) Relocation to Pune would be required for the role.

Key Responsibilities

Customer Onboarding & Enablement

  • Lead end-to-end onboarding for enterprise customers on multiple Qualys Cyber Security products
  • Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
  • Align solution deployment / configuration / optimisation with customer business goals, security policies, and compliance requirements.

Technical Implementation

  • Assist with the deployment and configuration of Qualys agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
  • Support secure integration with AWS, Azure, GCP, OCI , and containerized platforms such as Kubernetes, Docker, and CRI-o .
  • Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.
  • Customer Success & Adoption

  • Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
  • Educate and guide customers on platform capabilities, security use cases, and best practices.
  • Design and manage onboarding plans, training sessions, and success criteria tracking.
  • Cross-functional Collaboration

  • Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
  • Collect feedback to inform product development and improve onboarding frameworks.
  • Required Qualifications

    Experience & Technical Skills

  • 5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
  • Hands-on experience in enterprise IT environments , with working knowledge of Windows, Linux , and basic networking concepts.
  • Exposure to cloud platforms (AWS, Azure, GCP, OCI)
  • Familiarity with cybersecurity principles , vulnerability management, compliance frameworks, and threat detection tools.
  • Tooling & Platform Knowledge

  • Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
  • Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.
  • Communication & Interpersonal Skills

  • Exceptional communication, presentation, and client engagement skills.
  • Proven ability to simplify complex topics for technical and non-technical stakeholders alike.
  • Mindset & Adaptability

  • Analytical thinker with problem-solving orientation.
  • Flexible working schedule, as role requires
  • Able to work independently and manage multiple onboarding projects simultaneously.
  • Collaborative and empathetic approach to building customer relationships.
  • Preferred Qualifications

  • Prior experience with Qualys platform (as an end-user, consultant, or sales engineer).
  • Understanding of IT asset management , configuration compliance, and security operations workflows.
  • Exposure to container technologies (Kubernetes, Docker, CRI-o).
  • Show more

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    Skills Required

    Windows, Vulnerability Management, Gcp, Docker, Linux, oci, Networking Concepts, Azure, Kubernetes, Aws

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