Program Success Manager

Job Summary :

We are looking for a proactive and results-driven Program Success Manager to manage relationships with strategic education partners, institutions, and enterprise clients. The ideal candidate will have strong communication skills, a deep understanding of the education sector, and the ability to develop client relationships that drive product adoption and revenue growth.

Key Responsibilities :

• Regular visits to Schools and connects with the students / Staff / Management and Engage academically.
• Willingness to travel to Schools or institutions 4-5 days a week.
• Workshop / Hands on session to all stakeholders on use of product and its components.
• Learner Engagement and motivation.
• Conduct of Counselling sessions / PTMs on Academic Progress.
• Drive product adoption and ensure clients are maximizing the value of the platform, adopting to the metric shared. Ensuring the implementation of the program in the schools.
• Own end-to-end relationship management for assigned key clients (e.g., schools, colleges, training institutions, coaching centers).
• Collaborate with internal teams (sales & Delivery) to deliver seamless onboarding and support.
• Identify cross-sell and up-sell opportunities and drive revenue growth and renewal within key accounts.
• Ensure timely resolution of client issues and maintain high satisfaction levels.
• Pre- Sales support with Academic Acumen.

Qualifications :

Preferred Attributes :

Skills Required

Customer Success, Project Management, Agile Methodologies, Data Analysis, Risk Management