Asst. Manager - Program Management

General Responsibilities

• Review operational metrics regularly with the management team and provide detailed understanding of business performance for the site
• Build strong working partnership with the client by regular and structured engagements on a daily basis to establish operational cohesion & effective foundation for future growth
• Establish & Manage Relationships / Engagement with the Clients. Acquire and maintain an in-depth working knowledge of the clients service requirements
• Managing and leading a team of Program Managers, coaching and mentoring the team to ensure performance objectives are met and building leadership across the team
• Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast paced environment and manage all to completion
• Oversee the team to organize resources, sets goals and track performance on a day to day basis
• Identify and facilitate training needs based on organization Goal and Develop the functional expertise in the Team
• Review the training needs analysis for the team, design and implement Individual Development Plans
• Takes proactive steps to ensure that best practices are shared and implemented
• Drive continuous improvement through business process standardization and quality projects
• Conduct monthly one-one meetings with the team to identify issues and areas of improvement and drive individual development plans based on the analysis
• Manage Day to Day employee related issues by providing appropriate resolution
• Coach, Mentor and Motivate team with excellent people engagement

Here is some of what you ll need (required)

What you ll receive for the great work you provide :

Skills Required

Client Relationship Management, Business Development, Program Management, Ms Office, Six Sigma Tools, Automation