Customer support executive

Job Title : Customer Support Representative

Location : Mumbai -Malad

Experience : 0-1 Year

Job Type : Full-Time

Job Summary :

We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support requests through various channels such as phone, email, or chat, ensuring customer satisfaction and building lasting relationships.

Key Responsibilities :

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

Assist customers in troubleshooting issues with products or services and provide appropriate solutions.

Handle a variety of customer concerns, from basic questions to more complex problems, ensuring a high level of customer satisfaction.

Record all customer interactions in the system, ensuring accurate and up-to-date information.

Collaborate with internal teams to escalate and resolve issues that require further investigation or technical support.

Offer product or service recommendations to customers based on their needs and inquiries.

Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Participate in training sessions to improve customer service skills and product knowledge.

Assist in maintaining knowledge base articles or customer service documentation for future reference.

Key Requirements :

Education : Bachelor’s degree preferred.

Experience : 0-1 year in customer service, customer support, or a similar role (internships or voluntary experience is considered).

Skills :

Excellent verbal and written communication skills.

Strong problem-solving abilities and a customer-first mindset.

Ability to remain calm and effective in stressful or challenging situations.

Basic proficiency in using customer service software, MS Office, or CRM tools.

Strong attention to detail and organization.

Positive attitude and willingness to learn.

Personality :

Friendly and approachable demeanor.

Ability to work effectively both independently and in a team.

Enthusiasm for providing excellent customer service.

Why Join Us :

Growth Opportunities : Develop your skills and advance within the company.

Supportive Environment : Work in a collaborative and dynamic team.

Competitive Benefits : Enjoy a comprehensive benefits package and employee perks.