Residence Manager

Role Overview :

We’re looking for a proactive, people-centric professional with a hospitality background to join our on-ground team. As a Residence Manager, you’ll be responsible for resident experience, day-to-day property operations, complaint resolution, rent follow-ups, and community engagement through events. This is a multi-faceted role ideal for someone who thrives in high-energy, people-first environments.

Budget : 25-40k - Based on experience.

Location : Mumbai / Pune

Key Responsibilities :

Guest Relations & Onboarding : Act as the first point of contact for residents and visitors; ensure smooth onboarding, check-ins, and check-outs.

Resident Experience & Complaint Management : Handle concerns and escalations with empathy and urgency. Maintain a strong resident satisfaction score.

Operations Oversight : Coordinate with housekeeping, security, and maintenance teams for daily operations across properties.

RentCollection & Reporting : Follow up on rent dues, track payments, and maintain accurate records in coordination with the finance team.

Event & Community Engagement : Plan and execute events, meetups, and interactive activities to build resident engagement.

Property Tours & Sales Support : Conduct property visits for prospective students and parents, highlighting features and addressing queries.

Cross -Team Collaboration : Work closely with the sales, marketing, and operations teams to ensure a seamless resident journey.

Requirements :

Bachelor’s degree, preferably in Hospitality Management or related field

1–3 years of experience in co-living / co-working spaces, hospitality, or guest relations / front desk roles

Strong interpersonal and communication skills

Comfortable with travel across company properties in Mumbai or Pune

Ability to multitask and handle fast-paced operational environments

Working knowledge of basic CRM tools and Microsoft Office

Nice to have :

Event planning or community-building experience

Previous experience handling rent collection or customer payments

Fluency in English, Hindi, and Marathi

What we offer :

A chance to shape the future of urban student living

Dynamic work culture with autonomy and ownership

Regular engagement with a young, energetic community

Opportunities to grow with a fast-scaling hospitality startup

To Apply :

Send your CV to hr@unionliving.in with the subject line : Residence Manager - Union Living.