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ServiceNow HRSD Analyst
People Prime WorldwideHyderabad, Republic Of India, IN30+ days ago
Job descriptionAssist with delivery of HR cases resulting from record producer including case templates assignment rules SLAs and escalation paths Partner with HR advisory teams to ensure cases are correctly categorised and resolved within defined timelines Support regression testing during platform upgrades to maintain seamless functionality Monitor case volumes and trends to identify opportunities for automation and continuous improvement Support with resolving BAU HR tickets related to ServiceNow case management Develop and maintain dashboards to track form usage case volumes resolution times and user satisfaction Provide insights to leadership on service performance and recommend data driven enhancements Support audit and compliance reporting related to HR case handling and data integrity Experience with Scrum and Kanban frameworks to manage and deliver projects efficiently Understanding of sprints sprint reviews and retrospectives to ensure continuous improvement Strong emphasis on teamwork collaboration and effective communication within cross functional teams Expertise in writing clear and concise user stories with acceptance criteria Ability to prioritize and manage the product backlog and Jira demand effectively Conducting regular refinement sessions to ensure user stories are well defined and ready for development Skills in forecasting demand and planning resources accordingly Managing own work and time and acting with autonomy to meet capacity and demand Tracking and analyzing performance metrics to optimize demand Proficiency in using Jira for tracking progress and managing tasks Proficiency in eliciting documenting and validating business requirements from stakeholders Ability to create and analyze process maps to identify areas for improvement Experience in managing relationships with stakeholders to ensure their needs are met Function as a key liaison between HR Services IT and platform governance teams Facilitate workshops and take part in sprint planning sessions to prioritize backlog items and align on delivery timelines Represent HR Services in cross functional forums related to digital transformation and employee experience
About Client :
Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.
Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia.
Job Title : ServiceNow Developer
Skills : Servicenow developer,Hrsd,Business Analyst
Job Locations : Chennai,Hyderabad,Bengaluru,Pune
Experience : 4 - 6 Years
Education Qualification : Any Graduation
Work Mode : Hybrid
Employment Type : Contract
Notice Period : Immediate - 15 Days
Interview Mode : 2 Rounds of Technical Interview
Job Description :
Final Round Will Be Face To Face Interview
Must have- Service Now + HRSD + Business Analyst
We are seeking a dynamic and meticulous ServiceNow Specialist to drive the design optimization and governance of HR Service Catalogue forms and HR case workflows within the ServiceNow HR Service Delivery platform This role combines functional expertise and analytics ensuring seamless employee experience and operational excellence across global HR services
Key Responsibilities
- Service Catalogue Form
- Lead the end-to-end design and enhancement of HR Service Catalogue forms in ServiceNow ensuring alignment with global HR policies and user experience standards
- Collaborate with HR SMEs and platform developers to translate business requirements into scalable intuitive digital forms
- Maintain governance over form logic field validations and dynamic behaviour to support accurate case creation and routing
- Test SIT UAT and validate features to ensure they meet requirements with precision and quality
HR Case Management
Analytics and Reporting
Agile Methodology
Business Analysis
Stakeholder Engagement
Interested candidates can share your CV to uooha.e@people-prime.com
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Servicenow Hrsd • Hyderabad, Republic Of India, IN
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