IT Business Analyst - ServiceNow IAM

Job Title : Business Analyst – ServiceNow Identity & Access Management (IAM)

Experience Required : 4+ years (including minimum 2 years in ServiceNow IAM)

Location : Hyderbad,Bangalore,Pune,Noida

Employment Type : Full-time

Job Summary :

We are seeking an experienced Business Analyst with a strong background in ServiceNow and Identity & Access Management (IAM) . The ideal candidate will be responsible for gathering, analyzing, and documenting business requirements, translating them into technical solutions within the ServiceNow platform, and ensuring alignment with IAM best practices.

Key Responsibilities

• Collaborate with business and technical teams to define requirements and use cases for Identity and Access Management (IAM) solutions in ServiceNow .
• Analyze, document, and validate business and functional requirements related to personal and service accounts .
• Distinguish between privileged and non-privileged accounts , and manage human-to-system and system-to-system identities.
• Work closely with ServiceNow developers to ensure IAM functionalities are effectively implemented and integrated.
• Participate actively in Agile Scrum ceremonies and contribute to backlog refinement, sprint planning, and retrospectives.
• Develop detailed documentation including business requirements, functional specifications, and process flows.
• Support continuous improvement and process optimization within IAM and ServiceNow modules.
• Liaise with stakeholders to ensure effective communication and alignment across business and technology teams.

Required Skills & Experience

Preferred Certifications

Optional / Additional Skills

Key Skills

ServiceNow | Business Analysis | IAM | Active Directory | Agile | CBAP | CCBA | CISM | CISA