Operations & E-Commerce Executive

About Us : At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential. Working model : OnsiteDays : Monday to FridayTimings : 10 : 00am - 6 : 00pm Budget : Upto 25k (depending on experience)Experience : 0-1 years (Freshers with strong soft skills are welcome to apply)About the Role : As an Operations Executive, you’ll play a crucial role in managing the user experience end-to-end. From being the first point of contact for platform users to ensuring smooth session coordination with our SoulSensei guides, you’ll be the operational backbone behind a transformative experience. This role blends customer interaction, scheduling, coordination, and light data management.Key ResponsibilitiesManage daily operational workflows tied to website performance and internal processes.Coordinate with cross-functional teams to ensure seamless task execution and follow-ups.Identify areas of improvement in current processes and help implement practical solutions.Track and report key operational metrics to support data-driven decision making.Help maintain clear documentation of processes, SOPs, and internal guidelines.Support implementation of tools and systems that enhance team efficiency.Be a key point of contact for resolving operational issues or bottlenecks quickly.What We’re Looking ForBachelor’s degree in any discipline (Psychology, Humanities, or Communication is a plus)Strong verbal and written communication skills in English and HindiConfident on phone / video calls, calm and people-friendly demeanorComfortable with tools like Google Sheets, Google Calendar, WhatsApp BusinessHighly organized, detail-oriented, and proactivePrior experience in client servicing, customer support, wellness coordination, or telesales is a plusFreshers with strong communication and soft skills are encouraged to applyBonus Points If You Have : Experience with CRM tools or scheduling platforms like CalendlyAn interest in personal development, mental wellness, or spiritualityWhy You’ll Love Working With Us : Be part of a mission-led startup focused on making real impactWork with a compassionate, purpose-driven teamLearn and grow across multiple functionsEnjoy a culture of empathy, ownership, and meaningful work