Job Title : E-Commerce Business Associate
Job Description :
We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.
Job Objectives :
- To retain long-term consumer relationships
- Coordinate with the E-Commerce Manager in planning promotional offers and product discounts
- Organize e-commerce activities
Roles & Responsibilities :
Managing Online Portals of the clientsManage online e-commerce accounts of clientsRespond to customer web inquiries regarding online merchandise or service ordersAssists customers with product selection, answer basic questions and suggest various product options that are available.Understanding client problemsEnsures prompt and proper resolution of client queries by providing additional information or escalating the issueTake accountability and responsibility for the work assignedCompetencies Required :
Excellent written and verbal communication skillsProficiency in MS Office and relevant softwareExcellent organizational and time management skillsAbility to work collaboratively with other departmentsHandle multiple projects / assignments at the same timeBuild client relationsPreferred Education :
Any Graduate or Post Graduate (BE / BBA / MBA)
Work Location & Job Type :
You’ll be required to work full-time from our head office in Indore