Customer Success Specialist

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes

Client : LTIMINDTREE

Job Type : C2H

Role : Customer Support

Experience : 1 + years

Work Location : Hyderabad

Payroll on : People Prime World Wide

Notice : 0 to 15 days

Work mode : Rotational Shift

CTC : 2.5-3LPA

Role Overview :

We are seeking a highly motivated Customer Support Specialist with excellent communication skills and a passion for delivering exceptional service. The ideal candidate should be a quick learner, demonstrate strong ownership, and be capable of resolving customer issues efficiently while maintaining a professional and empathetic approach.

Key Responsibilities :

• Handle customer interactions through chat, phone, and offline channels .
• Deliver high-quality support in an international customer service environment .
• Build strong, dynamic knowledge of company products and services .
• Investigate customer complaints, identify root causes, and follow SOPs to provide the best solutions.
• Maintain a high level of customer satisfaction and ensure optimal service delivery.
• Work effectively in 24x7 rotational shifts with minimal supervision.
• Stay composed during challenging situations while demonstrating a problem-solving mindset .