Client Success Manager - Digital Marketing

Client Success Manager

Location : India (Remote)

Employment Type : Full-time

About Us

Srinergy Global is a results-driven marketing agency helping brands grow through creative strategy, performance marketing, and data-led storytelling. We partner with FEC, Health & Wellness, and Real Estate industries to deliver real impact — not just campaigns.

We're now looking for a Client Success Manager (CSM) — a communicator, strategist, and problem-solver who ensures our clients feel supported, understood, and empowered.

This is not an account management role. Your mission To make clients feel heard, simplify the complex, and keep relationships strong.

Role Overview

As a Client Success Manager, you will be the trusted voice for our clients and the bridge between them and our internal teams. You'll ensure that clients understand what's happening, why it matters, and how it connects to their goals. You'll de-escalate tough situations, translate marketing jargon into simple terms, and make sure every client interaction ends with confidence, clarity, and positivity.

Key Responsibilities

Relationship Management

• Build and nurture long-term relationships with clients, acting as their trusted advisor and advocate.
• Conduct regular check-ins and business reviews to ensure alignment on goals and performance.
• Serve as the voice of the customer internally — representing client needs, expectations, and feedback clearly to all teams.
• De-escalate challenging situations with empathy and clear communication.

Communication & Simplification

Client Success & Retention

Onboarding & Enablement

Data, Insights & Continuous Improvement

Skills and Competencies

Required Qualifications

Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience

3–6 years of experience in Client Success, Customer Experience, or Relationship Management.

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and G-Suite.

Solid understanding on digital marketing (campaigns, analytics, funnels, ROAS, KPIs, etc), performance metrics, and client lifecycle management.

Familiarity with tools like Google Analytics, Meta Ads Manager, CRM systems (HubSpot, Zoho, Salesforce), and project management tools (Asana, Trello, ClickUp).

Excellent communication and presentation skills, both written and verbal

Strong analytical and problem-solving abilities

Preferred Qualifications

Experience in Marketing Agencies or Creative Agencies.

Experience in growth-stage start-ups

Project management certification or experience

Previous consultative selling or solution selling experience

Pay : 35k / month

6 Day working company

Its PF mandate Company

Time shift : 5PM - 2AM IST

Skills Required

Salesforce, Trello, Zoho, Microsoft Office, Asana, Google Analytics, Hubspot, Crm Systems