Technical support Executive

We are seeking a dedicated Technical Support Executive to join our team in India. The ideal candidate will assist our customers in resolving technical issues and ensuring a high level of customer satisfaction. This role requires strong problem-solving skills and the ability to communicate technical concepts to non-technical users.

Responsibilities

• Provide first-level technical support for customers via phone, email, or chat.
• Diagnose and troubleshoot hardware and software issues for clients.
• Document and track customer interactions and technical issues in the support system.
• Assist in the setup and installation of software and hardware for clients.
• Collaborate with team members to improve support processes and customer satisfaction.
• Keep up-to-date with product knowledge and technical advancements.

Skills and Qualifications

Skills Required

Troubleshooting, Networking, Sql, Linux, Python, Customer Support