Client Solutions Specialist

Sales Executive

Location : Pune (Onsite)

About Frido

Frido is a leading D2C brand specializing in innovative ergonomic products designed to

improve comfort, health, and productivity. Our mission is to make shopping personal,

interactive, and delightful—bringing the in-store experience directly to customers’ screens.

Key Responsibilities :

1. Conduct personalized product demonstrations with customers through video calls,

showcasing features, usage, and benefits.

2. Understand customer needs and recommend the right solutions, ensuring a

consultative sales approach.

3. Engage customers with empathy and professionalism, building trust and enhancing

their buying experience.

4. Handle customer queries, objections, and concerns in real-time to drive higher

conversion rates.

5. Maintain accurate records of customer interactions and sales activities for reporting

and analysis.

6. Collaborate with marketing and sales teams to share customer insights and improve

overall customer engagement strategies.

7. Stay updated on product knowledge, brand messaging, and competitor offerings to

deliver a confident pitch.

Requirements :

1. Strong communication and presentation skills, with the ability to confidently

interact on live video calls.

2. Customer-first mindset with persuasive selling skills and a solution-oriented

approach.

3. Tech-savvy and comfortable using video conferencing platforms and CRM tools.

4. Ability to handle customer objections with patience and professionalism.

5. Prior experience in retail sales, telesales, or customer-facing roles is preferred (but

not mandatory).

6. Organized and detail-oriented, with the ability to multitask and follow through.