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SYSTEM ARCHITECT

SYSTEM ARCHITECT

ConfidentialGurgaon / Gurugram
30+ days ago
Job description

Role : System Architect

Experience : 15 to 25 years

Lead the design, implementation and maintenance of solutions in the Network Management System (NMS) area within the mobility domain. This customer-facing role requires expertise in managing customer issues, providing technical guidance, and acting as a liaison between the Customer Support and R&D teams. You will play a critical role in ensuring seamless communication, fast issue resolution, and continuous improvement of NMS functionalities in line with customer needs and business objectives.

1. Architectural Leadership :

  • Design and define the architecture of Network Management Systems within the mobility domain.
  • Ensure NMS solutions meet scalability, performance, and security requirements.
  • Align system architecture with evolving industry standards and company s strategic goals.

2. Customer Engagement :

  • Act as the primary technical interface with customers to understand their requirements and address technical challenges.
  • Present and explain architectural solutions, ensuring customer needs are clearly reflected in the proposed designs.
  • Manage escalations related to system architecture and provide timely technical solutions.
  • 3. Issue Management & Resolution :

  • Lead the diagnosis, prioritization, and resolution of complex technical issues that arise in customer environments.
  • Work closely with the Customer Support team to ensure accurate problem identification and timely resolution.
  • Create and maintain technical documentation and knowledge bases to aid in issue resolution.
  • 4. Cross-Functional Collaboration :

  • Act as a bridge between Customer Support and R&D teams, ensuring clear communication and feedback loops for continuous improvement.
  • Collaborate with the R&D team to convey customer feedback and ensure that new features or modifications meet customer expectations.
  • Participate in product development cycles to provide insights based on customer usage patterns and needs.
  • 5. Continuous Improvement :

  • Identify opportunities for process improvements in customer issue management and architectural designs.
  • Propose enhancements to the NMS to ensure it remains competitive and meets evolving customer needs.
  • Required Skills

  • 15+ years of experience in system architecture, with a strong focus on  Network Management Systems  within the  mobility domain  .
  • Extensive experience working in customer-facing roles, ideally in the telecom or network equipment provider industries.
  • Solid understanding of mobility networks (e.g.,  2G,3G,4G LTE, 5G  ) and their management systems.
  • Programming language proficiency in  Java / J2EE, Knowledge in NMS protocols (NBAPI, CORBA, SNMP etc  ). Experienced in ServiceMix, Web Services (SOAP and REST), Springboot, Microservices, Database (SQL). Knowledge of git / gerrit and Module Testing automation
  • Strong experience in issue management and problem-solving in complex technical environments.
  • Ability to effectively collaborate with cross-functional teams, especially between Customer Support and R&D.
  • Strong communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Experience with cloud-based NMS solutions is a plus.
  • Skills Required

    Java, Databases, Springboot, Nms, Ems, Microservices

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